Overview
All sales are final. Due to the nature of our courses and products, we do not offer refunds or exchanges except as described below.
Courses
- All classes are recorded, and recordings are made available within 24 hours of the live session. If you’re unable to attend a class live, you’ll still have full access to the content.
- Scheduling emergencies (e.g., sudden illness, family emergency, unavoidable conflict) will be considered for a refund or credit on a case-by-case basis. To request an exception, please contact caryn@inner-space-collective.com as soon as possible with details of your situation.
Herbal Products
- All product sales are final due to the nature of consumable goods.
- Exception: If a product arrives damaged or defective, you are eligible for a refund or replacement. Claims must be submitted within 7 days of delivery, along with:
- Your order number
- A description of the damage/defect
- A photo of the affected product (and packaging, if damage occurred in shipping)
- Once approved, we will process your refund or send a replacement based on your preference.
How to Request an Exception
If you believe your situation qualifies for a scheduling emergency or a damaged/defective product exception, please email caryn@inner-space-collective.com with:
- Your name and order/enrollment details
- A brief description of the issue
- Relevant dates and/or photos (if applicable)
We will review your request and respond within one week.
Refunds
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Need help?
Contact caryn@inner-space-collective.com for questions related to refunds and returns.